Wine · Ecommerce · Pricing · Onboarding
Yes — it’s our core. We receive your wine, pack club releases and DTC orders, and ship FedEx/UPS with adult signature (21+) required at delivery on every alcohol shipment.
Yours. You hold your winery license and state direct-shipper permits; we operate as your fulfillment agent and warehouse. Alcohol compliance, permits, tax filings, and state eligibility remain the responsibility of the shipper unless otherwise agreed in writing.
Temperature-controlled storage in the warehouse, weather-hold decisions before every dispatch, and insulated shippers with ice packs when a route demands it. If a heat wave sits on the desert, your order waits in the cool room and ships when it can survive the truck. We make this exact call on our own wine every week.
Commerce7, WineDirect, Vinoshipper, and Shopify are the usual suspects — we work from the order-file exports those platforms already produce, and tracking flows back through ShipStation. No re-platforming required.
Yes. Plenty of wineries self-fulfill day-to-day and hand us the four big release weeks. Start with one release and see.
Shopify order sync is the smoothest path; WooCommerce, Amazon, Etsy, and eBay via standard order exports. If your cart can export orders, we can ship them.
Orders in by early afternoon typically ship same business day; otherwise next business day. Release-week and promo surges get scheduled together in advance so nothing slips.
Tracking pushes to your store and your customer automatically via ShipStation, and you can always email or call for a straight answer from the floor. No customer portal or app to log into — we’d rather answer the phone than maintain software.
Hazmat, refrigerated/frozen goods, high-volume returns processing, and anything needing long-term bulk storage. We’ll tell you on the first call and point you somewhere that fits.
Five parts: one-time onboarding, receiving, storage, per-order pick/pack, and shipping + materials billed as carrier + handling and per-use cost. Real numbers come from your volumes — see How Pricing Works.
Yes — it’s how a small operation gives real service instead of neglect. If your volume can’t clear it, we’ll say so upfront and suggest better-fit options.
Shipping bills as carrier + handling on our discounted FedEx/UPS rates. You’ll see the structure on every quote — no invisible fees buried in a fuel surcharge.
Ecommerce accounts: usually live within two weeks of inventory arriving. Cross-dock and kitting projects: often same week. Club releases: book the week, freight arrives, we pack.
Palletized freight to our Poway dock (appointments required), parcel inbound, or local drop-off. We receive, count, and confirm everything in writing before it’s shelved.
Yes — 24-hour notice standard, same-day when you’re truly stuck.
Please do. 13831 Danielson St., Poway CA 92064 — 25 minutes from downtown San Diego, 45 from Temecula. Seeing the floor is the fastest way to know if we’re your people.